The Eugene Police Department received hundreds of thank you comments from citizens in 2015. Below is a sample of those commendations.

 


 

April 2015

A citizen commended an officer for the guidance that the officer gave them in removing two large trees along Seventh Avenue near Blair Blvd. The citizen commented, “Guided by your advice, our advance preparation helped reach a positive outcome with no protests or interference from concerned citizens. Thank you for your time, support and readiness to step in had it been needed.”
An officer was commended by a citizen for the interaction the officer had with their daughter after the citizen’s daughter had been mauled by a dog. About three weeks after the citizen’s daughter had been hospitalized, the family met with the Animal Control Division to go through their statement and view photographs related to the case. The family did not want their daughter to see any of the photos. The officer took their daughter for a tour around the department to assist in occupying her time. The citizen commented, “Before we left, however, (officer’s name) did something that still brings tears to my eyes as a mother. He took his personal flashlight off his belt and he presented it to her as a gift and as a memory of her special visit that day. She has TREASURED that little black flashlight ever since, and keeps it next to her bed every night. She is so proud of it and the experience at the Police Department is the one good memory tied to a miserable chapter of her young life.”

A citizen commended an officer for his sincerity and professionalism that was displayed while assisting the citizen with a Criminal Mischief complaint. The citizen was very appreciative of the officer and the discussion they had concerning the citizen’s issue. The citizen commented, “He was very forthright how this whole thing would work and I really appreciated his presence.”

An officer was commended by a citizen for their prompt response when the citizen’s car stalled on the on-ramp of River Road and Beltline, putting the citizen’s vehicle in a precarious position with traffic entering the freeway. The citizen commented that the officer did a “tremendous job” and kept her and her daughter safe, by preventing a possible accident. The citizen also stated, “I’m amazed at the fast response time.”

A citizen submitted a letter of commendation to an officer for their awareness and advice during a recent traffic accident involving the citizen. The officer identified signs and symptoms that things were not right with the citizen and advised the citizen to seek medical treatment. These actions potentially saved the citizen’s life, as it was determined that the citizen was suffering from a minor stroke. The citizen commented, “I just wanted to say thank you for your fair treatment.”

A citizen commended an officer for their assistance during a traffic accident that involved the citizen. The citizen was in the passing lane on I-105 when the driver in front of him slowed down suddenly. When the citizen applied their brakes it was like black ice and the citizen spun out of control. The citizen commented that the officer did a “fantastic, wonderful job”. The citizen appreciated the officer’s “demeanor” and “approach” during the entire interaction with the officer.

A citizen called to commend officers for their assistance and response time in dealing with illegal camping issues over the last couple of months at Skinner Butte Park. The citizen stated that “response has been really fast.” Once the call has been made to dispatch, the campers have been dispersed by the following day.

Officers were commended by a citizen for their professionalism and thoroughness in ensuring the citizen’s daughter and friend’s well-being were alright when it was reported that an unfamiliar subject was walking around the apartment complex in a strange manner. The citizen stated that the officers searched the apartment and “checked every room.” The citizen also commented that they “greatly appreciated the extra steps” the officers took to ensure the safety of their daughter and her friend.

A detective was commended by a citizen for their efforts in handling a case involving a possible stolen vehicle. The citizen stated that the detective “was extremely professional and handled this case with 100 percent expertise.”

A citizen commended an officer that assisted a motorist with a disabled vehicle. The officer helped push the disabled vehicle after using his vehicle lights to make sure that traffic was aware of the situation and keeping clear. The citizen commented, “It’s a little thing that probably happens all the time, but this is the first time I’ve seen it happen in Eugene and I noticed. Though I wasn’t the one being assisted, I just wanted to say thanks. Everyone wants to feel like the police are there to help and this one little thing shows people that EPD is.”

A citizen commended officers that assisted in a car wreck that the citizen and her grandmother were involved in. The citizen commented that officers were “very helpful and understanding” when dealing with the citizen’s elderly grandmother who suffers from Parkinson’s disease.

An officer was commended by a citizen for their actions and support during a recent bank robbery. The citizen commented, “Your whole group was great, but I will never forget how I was treated by (officer’s name). My husband would like to shake his hand someday for the way he was with me.” The citizen also stated, “I wanted to thank the Eugene Police Department and (officer’s name) for making a bad day a little better.

A Fire Chief from a neighboring city commended 9-1-1 call takers for the job they did during a fire that the Fire Chief’s team responded to. The Fire Chief commented, “It is my belief their poise, calm and professionalism in the face of a hectic situation for the District directly contributed to the successful outcome.” The Fire Chief also stated the call takers “immediately and decisively initiated the action, and handled the numerous resource requests and radio traffic extremely well”.
March 2015
The Eugene Police Department received 37 commendations from citizens in March, 2015. Below is a sample of those commendations.

A citizen called a Eugene Police Department supervisor to praise officers regarding an incident involving a recovered stolen vehicle. The citizen stated that the officers were “professional” and “exceptional.”
A citizen commended an officer that showed up to his father’s home on the morning his father passed away. The citizen commented, “Please pass on my sincere thanks to the officer who showed up that morning. He showed real compassion and patience in his demeanor, and that was really appreciated.”
The Albany Police Department, Chief of Police, submitted a letter of appreciation to an officer, for their assistance in identifying a suspect known to have been linked to numerous business burglaries in Linn, Benton and Lane Counties. This identification enhanced Albany Police Department’s effectiveness in solving the case. The Albany Police Department, Chief of Police, commented, “We extend our most sincere appreciation for (officer’s name) assistance in this case and ask that you convey that to him!”
A citizen contacted the Auditor’s office to commend an officer for their professionalism when dealing with the officer during a recent call to their home. The citizen was very impressed with the interaction they had with the officer and stated it was the “most professional thing I have ever been through in my entire life!” The citizen also commented, “This officer was so well trained.”
An officer was commended by a citizen for their professionalism and courtesy during recent interactions with the officer. The citizen was recently cited for a traffic violation and appeared in municipal court, accordingly. The citizen stated that on both of his interactions with the officer, the officer was “very polite, courteous”. He also commented that the officer was a “pretty nice guy”.
The Chief of Police for the Springfield Police Department submitted a letter to commend officers for their efforts and assistance that was provided to Springfield Police during a major crash incident. The Chief commented, “Their assistance has been invaluable and enhanced our ability to focus our resources on other aspects of the investigation… During times of crisis and trauma, Springfield Police Department appreciates knowing we can count on the Eugene Police Department for assistance and support.”
An Animal Welfare Officer was commended by a citizen for their assistance on a complaint that involved their Labrador’s barking. The citizen commented, “I am sure you probably don’t receive many thank you notes, but I appreciated your kindness.”
A citizen called the auditor’s office to commend officers for their sensitivity during an arrest of a woman that had a small child with her at the time of the incident. The citizen stated, “It moved me to tears how sweet the officers were with the child.” During the incident, the officers let the child say goodbye to the mother. The citizen commented that it was “sort of heart wrenching” and made the citizen “realize how hard their job is.” The citizen also commented, “Thank you for being sensitive with that child and handling it so well.”
A citizen submitted a commendation to the Eugene Police Department via Facebook by writing, “Kudos to the Eugene Police Department for the help with the little old lady who was facing the wrong way on the 105 this afternoon. Your quick response most likely saved lives. Thank you on behalf of the Little Old Lady and unknown people who could have hit her.”
A Communications Specialist was commended by a citizen that expressed their thanks and gratitude for the assistance the call-taker provided while monitoring the non-emergency line. The citizen had called in to report illegal camping that was taking place at Skinner Butte Park. The following day, the tents had been removed. The citizen was very impressed with the response time.
A citizen commended officers for their professionalism and tactfulness during an arrest of a subject at a local park due to park rules violations. During the arrest, the subject became uncooperative and verbally hostile. The citizen commented that the officers “did a really good job.” The citizen stated that the officers “showed a lot of restraint,” especially with the level of resistance from the subject.
A citizen submitted a commendation to the Eugene Police Department and commented, “To all involved with the condemning of (location address) last Thursday, we wanted to thank you all so much for making this happen. We can all breathe a little easier and sleep more peacefully knowing the constant drug trafficking will come to an end. We appreciate your concern and due diligence to make the once quiet neighborhood a safer one.”
Officers were commended by a citizen when they had responded to a call for assistance with a student who had become physically aggressive and was engaging in purposeful property destruction. The officers took control of the situation with their presence and firm direction. The citizen stated that the officers were “professional in their work and offered perspective regarding accessing police support.” The citizen also commented that they “appreciated both officers and the Eugene Police Department’s continued solid and positive partnership towards educating youth socially and behaviorally, youth who struggle with more challenges than many.”
A citizen sent a thank-you card to commend officers for their professionalism and assistance during a recent traffic accident the citizen was involved in. The citizen commented, “Thank you so much for the care and concern you expressed when I had my accident…It’s been a trying experience, but I’m getting better. Thank you for helping me through it.”

February 2015
The Eugene Police Department received 25 commendations from citizens in January, 2015. Below is a sample of those commendations.

A citizen wrote a letter to commend an officer for their compassion, courtesy and caring that they displayed during a 9-1-1 call involving their son’s threatened suicide. The citizen commented, “What ’officer’s name’ did in the next half hour or so was, to us, a miraculous job of talking with our son, patiently, listening to him…” The citizen also stated, “The compassion and patience of ‘officer’s name’ defused our son, calmed him.”
A citizen commended two employees for their work and production on EPD’s Public Service Announcements. The citizen commented, “I think those are fantastic!”
An officer was commended for the professionalism they displayed during a recent call for service on a dispute that a citizen was involved in. The citizen was very appreciative of the officer and the time the officer took to listen and follow through to ensure everything was under control. The citizen commented, “He was exceptional…very good with people…very helpful.”
A citizen wrote a letter commending a Communications Specialist for their support and assistance during a 9-1-1 call involving the citizen’s grandfather that was in cardiac arrest. The citizen commented, “The man that answered my call was calm, polite and very kind. He walked me through giving my Grandpa CPR and patiently stayed on the phone counting right along with me. He was so helpful and it meant so much to me that he would stay on the phone, encourage me and tell me I was doing a good job.”
An officer was commended for their actions during a call involving a subject that had committed suicide. The citizen stated that the officer was “considerate and compassionate” and “went above and beyond” during the course of the investigation. In the area of the home where the suicide took place, the officer rolled up the carpet, cleaned the floor, and spoke with the spouse to ensure her well-being was okay. The citizen felt that with the limited time that officers have, this was very kind of the officer in taking the extra effort displayed on that day.
Officers were commended for the recent ALICE Training provided to a local high school. The staff at the high school thanked the Eugene Police Department for the training they received. The Principal of the school commented, “Our staff experienced a significant paradigm shift on what we should do if we have an armed intruder in our school. They now feel empowered to keep our kids and themselves safe, and truly enjoyed the training.”
A citizen commended an officer for their “professional and caring demeanor” during a recent vehicle/pedestrian crash that the citizen was involved in. The citizen explained that the officer was “quick to the scene and conducted a thorough and careful investigation”. The citizen was very grateful for the officer’s help through a stressful situation. The citizen commented that the officer “held up the hero status” for both he and his daughter during the event.
An officer was commended for their alertness and guidance during a recent traffic stop that led to determining a medical condition that existed with a citizen. The citizen was pulled over by the officer for running stop signs and red lights. During the officer’s interaction with the citizen, it was determined that citizen wasn’t feeling well and something may be wrong. At that point, the officer recommended that the citizen and their spouse go directly to a hospital to receive treatment. It was discovered there that the citizen was suffering from a stroke. If it wouldn’t have been discovered at that point, the citizen’s health could have been a lot worse, as doctors were able to reverse the side effects. The citizen stated that the officer was “very efficient” and did a “phenomenal job and probably saved my life”.
January 2015
The Eugene Police Department received 40 commendations from citizens in January, 2015. Below is a sample of those commendations.
A citizen commended officers for their assistance when the person was alone for the evening and heard loud, strange noises in their home. The citizen called 911 and three officers responded within minutes and searched the premises of the home. The officers were “thorough, courteous, and reassuring” as one officer followed the citizen from room to room making sure the home was safe. The citizen stated that the officers are a “positive presence in our community.”

An officer was commended for their stellar performance while assigned to the Airport. The citizen commented that the officer, “serves as a regular member of the airport detail and the positive influence he has had on our operation is significant.” The citizen also stated the officer, “wears the Eugene Police Department uniform with pride and dignity; embodying the essence of public servitude.”
A citizen commended officers for their display of courtesy and professionalism during a recent Motor Vehicle Accident that the citizen was involved in, when their vehicle became high-centered on the median and could have become a danger to the citizen and traffic in the area. The citizen acknowledged that the accident was “poor judgment” on their part and that the officers made them feel “protected” during the incident and had suggested options to help guide the citizen. The citizen stated they were “really grateful” for the officers and how they helped them feel “comfortable in an awkward situation.”

A citizen commended a Eugene Police Department employee for their leadership in coordinating and monitoring the Vacation Check Service Program. The citizen expressed their gratitude and appreciation with the program, which they had used during the winter break. The citizen commented, “We were impressed with the user-friendly nature of the on-line application, and also appreciated the helpful suggestions to make our house look lived-in.” The citizen also stated, “The selfless service of the Senior Patrol Team, and the outstanding professionalism of the Eugene Police Department, is a distinct credit to the City of Eugene!”
After a recent incident, a citizen had called back to 9-1-1 to thank EPD for their timely response to check on their mother. The citizen was very happy with the service and wanted to make sure everyone knew how much they appreciated EPD’s hard work.
An officer was commended for his “professionalism and excellent work” in solving a check fraud case. The citizen commented that the officer “diligently and persistently investigated the case and was able to successfully charge the subject…” The citizen also stated, “I appreciated ‘officer’s name’ keeping me apprised of the status of the investigation and the successful resolution…’officer’s name’ is a credit to the Eugene Police Department.”
A citizen sent a Thank You card to the Eugene Police Department. In the card, the citizen stated, “I want to deeply THANK YOU SO MUCH for ALL you do each and every day. You are the best and I support you 100 percent”
A citizen sent a Thank You card for the actions of an officer during a recent event at a local high school involving an armed subject. The citizen commented that the officer was “amazing and acted professionally.” The citizen also thanked the officer for being “so courageous.”
An officer was commended by a local Boy Scout organization for the tour of the police facility they had received. The citizen commented that the officer was “very patient with the kids, very informative, and really helped the kids know all that a police officer does to protect and care for our community.”
An officer was commended for their professionalism and the compassion they showed in assisting a citizen who was the victim of a Robbery. The citizen stated that the officer was “extra kind and considerate” in understanding and listening to the events that led to their unfortunate circumstances. The citizen felt that the officer heard what they were saying and was a “nice policeman.”
A citizen commended an officer and a department employee for speaking to their classes. The citizen stated that the students “really enjoyed” the discussion and the stories provided were “very interesting and very valuable life lessons” for the students. The citizen also stated, “They also learn about another completely different kind of business world they would probably never get to know about if it wasn’t for you two!!”
A citizen commended a 9-1-1 Communications Specialist for their calm and reassurance during a stressful moment when the citizen had to perform CPR on their spouse. The citizen’s spouse did survive, but felt that it may have not been possible without the coaching and support provided to help guide them. The citizen was very thankful and appreciative of the call-taker’s assistance.
A citizen’s spouse recently slipped out of bed and required emergency assistance from EMT. The citizen commented that when they called 9-1-1, the call-taker “asked all the right questions, sounded cheerful and encouraged me to call back if things deteriorated before the EMT’s got there…We are so lucky to have such good people working for us.”
A citizen sent a card to EPD thanking officers for “putting your lives on the line for me, and all citizens in Eugene/Springfield area.”

To read more commendations: https://www.eugene-or.gov/index.aspx?nid=2763